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Family had a £12,000 cruise canceled without their knowledge after making a simple mistake beforehand

Family had a £12,000 cruise canceled without their knowledge after making a simple mistake beforehand

The family of six had been planning the cruise for more than a year

When you go on that big family vacation, you usually need a lot of savings. You spend months watching the pennies, knowing it will all be worth it when you swim in a pool under the sun.

But that dream didn’t quite come true for this family from Kentucky in the US.

After planning their trips for a year, their $15,000 (£11,809) mega cruise was apparently canceled without their knowledge after they made a simple mistake.

Mother Tiffany took to TikTok to share how upset she was that her trip with her husband and four children had failed.

The family had spent thousands of dollars on their cruise vacation.  (TikTok/@thathippiedoc)

The family had spent thousands of dollars on their cruise vacation. (TikTok/@thathippiedoc)

She was explaining how their trip aboard the Carnival Celebration cruise ship was fully paid for when she suddenly received an email about cancellations of off-ship excursions.

After calling to investigate, she discovered her trip had been canceled – just two days before it was due to depart.

Tiffany explained how a Carnival customer service representative told her she had canceled her $12,000 (£9,444) reservation for the boat’s largest room through the online system.

As the family broke down in tears, the mother said earlier this month: “We have almost $15,000 set aside for this vacation, including excursions. The room itself cost I think $12,000 or $13,000, and that leaves us with a few thousand dollars tied up in excursions, and actually close to $2,000 for flights.”

The mother was confident she had not canceled the trip and thought it could be a system error.

They had planned a family cruise.  (Kevin Carter/Getty Images)

They had planned a family cruise. (Kevin Carter/Getty Images)

After the cruise line offered the remaining rooms on the ship (the cheapest interior cabins) which it said were not a good replacement and also denied a full refund, she still hoped to board.

However, unable to board the ship, the family stayed in an Airbnb in Florida, while haters accused the mother of not sharing the full story of what happened.

“I am an open book. I talk too much. I’m giving too much information – of course I am,” she said on TikTok.

And yes, it turns out she’s quite an open book, as Carnival later explained to the mother what happened to her booking.

According to Banks, she was told she was a “victim of some form of identity theft,” but there was no breach of security on the part of the cruise line.

It emerged that the mother and her husband had accidentally shared their trip’s booking reference number on Facebook as they counted down to the family holiday.

And that same day, someone created an account with Carnival and used the number before canceling the family’s trip at the last minute.

The mother says she will ‘never again’ travel with the line.

LADbible has contacted Carnival Cruise Line for comment.

Featured image credits: TikTok/@thathippiedoc / AaronP/Bauer-Griffin/GC images

Topics: Vacation, Travel, TikTok, Social Media

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