Hawaiian Telcom Selects Netcracker’s Next Generation BSS Platform for Digital Transformation, Digital Platforms and Services

Waltham, Massachusetts – Netcracker Technology today announced that Hawaiian Telcom will utilize Netcracker Digital BSS, along with Support & Managed Services, as part of a broad digital transformation program to improve customer experience, reduce manual business processes and provide better integration for internal order entry system.

Hawaiian Telcom, headquartered in Honolulu, Hawaii, provides communications solutions – including high-speed internet, video, voice, data networking and security, along with managed and cloud services – to residential, business and wholesale customers through its statewide fiber optic network.

Hawaiian Telcom will deploy a number of Netcracker products to create a next-generation order management platform, including customer order management, product catalog, service inventory, service catalog and service order management. The resulting implementation will help automate the operator’s order management process, improve monitoring functions and reduce order fulfillment times.

“As we expand our future-proof fiber network across the state and increase access to gigabit internet service, it is critical that we provide a seamless customer experience, starting with the ordering process,” said Michele Lehmkuhl, vice president of Consumer Strategy & Sales for Hawaiian telecom. “We are pleased to continue our digital transformation with Netcracker to improve our order lifecycle and ultimately our customer support.”

“We look forward to working with Hawaiian Telcom and helping the company maximize its fiber investments by improving the experience at every stage of the customer journey,” said Rohit Aggarwal, GM at Netcracker. “We are proud to be part of this digital transformation initiative and look forward to what our companies can achieve together.”

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